Support

Contact us

A real person reads every message. There is no ticket queue, no chatbot and no phone tree — just email.

Last updated: 9 August 2026

Email us directly

One address for everything

Bugs, questions, licence keys, refunds, privacy requests and press — all of it comes to the same inbox, so you never have to guess where to write.

support@deduplo.com

Send us a message

Fill this in and it lands in the same inbox. Attaching a screenshot of what you are seeing is the single most useful thing you can do — it usually replaces three emails of back-and-forth.

What is this about? *

Your name *

Email *

Country *

Order reference (if you have one)

What is happening? *

If it is a bug, the app version from Settings ▸ License (the About section) helps a lot.

Screenshots (optional)

PNG or JPEG, up to about 5 MB in total. Please do not attach your photos — a picture of the app window is what helps.

By sending this you agree that we may use what you write to answer you. See the privacy policy.

How quickly we reply

We answer within 2 business days, and usually the same day. If you have not heard from us in 3 days, your message very likely went to spam in one direction or the other — please send it again rather than assuming you were ignored.

Who you are writing to

Deduplo is built and supported by Deduplo, a sole proprietorship registered in India.

Purchases are sold and invoiced by Paddle.com, our authorised reseller and Merchant of Record. Billing, tax and payment questions can also go straight to Paddle at paddle.net — you do not have to come through us first.

Before you write about a bug

Two things make a bug fixable on the first reply instead of the fourth, and both are inside the app:

The version, from the About section at the bottom of Settings ▸ License — or press Copy diagnostics there and paste, which carries the version and the build in one go.
What you did, what you expected, and what happened instead — in that order.
If we ask for the log: More ▸ Report a problem opens the log folder with the app log selected — attach that file to your e-mail (the form here takes screenshots only).

Please do not send us your files

We never need your photos to diagnose anything, and we would rather not receive them. If a specific file misbehaves, tell us its format and roughly its size — that is enough.

Lost your licence key?

Email us from the address you bought with and we will resend it. If you no longer have access to that address, include your Paddle order reference from the receipt.